01-03-12 | Blog Post
Online Tech clients can stay up-to-date on the status of their services by using OTPortal®, our client hosting portal that allows you to monitor your servers remotely.
Simply login at https://customer.onlinetech.com. Immediately after logging in, you will be on the Status page, which gives you a quick overview of what’s happening at Online Tech.
The Messages section shows you a customized view of OTTalk, our internal communications tool. Online Tech Operations staff uses OTTalk to keep each other, and you, the client, updated on what’s happening in the data centers and with your account.
If you have our OTMonitor service, the status of your monitored servers and devices is displayed in the OTMonitor section, directly below the Messages section. If you have a dedicated or cloud server with Online Tech, you automatically have OTMonitor. For colocation clients, OTMonitor is optional.
Also included on the Status page is the Support Requests section, showing a color coded listing of your support tickets. A ticket that has been submitted, but not yet acknowledged by Online Tech support staff is shaded red. Tickets that are being worked on are yellow. Those that are completed are shaded green. You can click the Open button (the white arrow on the small round button) to view the details of any ticket.
Below Support Requests is the News from OT section. Here you’ll find information on upcoming webinars and other announcements from Online Tech. Additional information about OTPortal is available in several training videos, found right on the site itself. If you have specific questions or need help, please contact us at [email protected], or by calling 734-213-2020 and selecting Option 3.
