Questions to Ask a SaaS Hosting Provider

Q1: Is a 100% Service Guarantee the Same Thing as an SLA?

Many hosting providers will offer you a “guaranteed 100%” uptime. However, this doesn’t mean they’ll actually deliver 100% uptime. Many give you get a service credit if they don’t deliver 100% uptime.

Make sure you carefully review their uptime statistics and SLAs to make sure it is consistent with the SLA you’re offering to your customers.